We get a look at BART’s 2010 customer satisfaction survey, which reveals that while ridership has increased, satisfaction has not.  And what are people unhappy about?  Let’s just say people aren’t fighting over who gets the empty seats.

• BART poll finds more gripes about cleaning, value (Chronicle) 02/11/11
• BART tries on new seats in effort to find balance between comfort, cleanliness (Examiner) 02/01/11
• Replacing BART Cars Would Cost $4 Billion (KCBS) 09/10/10
• BART board votes to postpone fare increase (Chronicle) 08/27/10
• BART delays fare increase (Examiner) 08/27/10
• BART finds more money between the cushions (Examiner) 08/12/10
• BART comes up with another big windfall (Chronicle) 08/12/10
• BART fare break remains on table (Examiner) 08/11/10
• Matier and Ross: BART survey: Riders don't want fare rollback (Chronicle) 07/21/10
• BART’s fare reduction off track (Examiner) 07/20/10
• Matier and Ross: Big BART fare rollback gets whittled way down (Chronicle) 06/28/10
• BART puts surplus into fare rollbacks (Examiner) 06/11/10
• BART budget includes possible fare rollbacks (Chronicle) 06/11/10
• BART board approves $582M budget (Examiner) 06/11/10
• BART focusing surplus on riders (Examiner) 06/08/10
• BART may offer half-price Sundays (Examiner) 05/16/10
• BART board debates plans for state windfall (Chronicle) 05/14/10
• Editorial: BART fare cut proposal is political posturing (Chronicle) 04/13/10
• BART looks to give back to riders (Examiner) 04/09/10
• BART plans to hold line on fares (Chronicle) 04/06/10
• BART deficit won’t inflate fares (Examiner) 04/06/10
• BART directors weigh options to avoid layoffs (Chronicle) 01/26/10
• BART wants more fare hikes (Examiner) 01/26/10
• Strike threat ends with contract approval (Examiner) 08/26/09
• Final BART union votes to OK new contract (Chronicle) 08/26/09
• BART workers voting Tuesday on union contract (Examiner) 08/25/09
• BART talks soak taxpayers, riders (Examiner) 08/21/09
• Editorial: Keep BART rolling (Chronicle) 08/18/09
• BART strike comes down to vote (Examiner) 08/18/09
• Train operators to vote Aug. 25 on BART pact (Chronicle) 08/18/09
• Public outrage weakened BART strike threat (Chronicle) 08/18/09
• Crippling Bay Area rail strike averted (AP) 08/17/09
• Tentative Agreement Averts BART Strike (BCN) 08/17/09
• BART strike averted, tentative deal reached (Chronicle) 08/17/09
• Tentative deal prevents strike (Examiner) 08/17/09
• BART talks to resume today (Chronicle) 08/16/09
• Amid BART talks, police chief says he'll retire (Chronicle) 08/16/09
• BART, union will attempt to fend off strike today (BCN) 08/16/09
• Labor leaders meet with BART union (Chronicle) 08/15/09
• BART, unions consider talking this weekend in bid to avert strike (Examiner) 08/15/09
• Newsom ready to aid in BART talks (Examiner) 08/15/09
• BART sets strike for midnight Sunday (Chronicle) 08/14/09
• Getting around during a BART strike (Chronicle) 08/14/09
• BART stoppage threatens thousands of commuters (Examiner) 08/14/09
• Bay Area Transportation Agencies Prepare for BART Strike (KRON4) 08/14/09
• BART workers to strike after board imposes contract on second-largest union (Contra Costa Times) 08/14/09
• BART Strike Set for Sunday Night (KCBS) 08/14/09
• BART workers ready to walk out (Chronicle) 08/13/09
• BART union plans to strike Sunday (AP) 08/13/09
• One BART union rejects contract - talks resume (Chronicle) 08/12/09
• Second largest BART union rejects contract (Examiner) 08/11/09
• Unions split over BART contract ratification (Chronicle) 08/11/09
• BART union starts voting on proposed contract (Chronicle) 08/07/09
• BART, unions reach tentative deal (Chronicle) 08/01/09
• BART's long trek through labor talks (Examiner) 08/01/09
• BART, unions spend the day behind closed doors (Examiner) 07/31/09
• BART bargaining continues into early morning (Chronicle) 07/31/09
• BART, unions reach an agreement (Chronicle) 07/31/09
• BART deal with unions will keep trains rolling (Examiner) 07/31/09
• BART, unions set to bargain until they get pact (Chronicle) 07/30/09
• What’s next for BART and the unions? (Examiner) 07/30/09
• Cautious Optimism Expressed In BART Negotiations (KTVU 2) 07/30/09
• Matier and Ross: Daly, wife paid cash for Fairfield homes (Chronicle) 07/29/09
• BART, unions refuse to budge (Examiner) 07/28/09
• BART talks continue as Thursday deadline looms (Chronicle) 07/27/09
• BART contract talks moving forward (Examiner) 07/27/09
• BART officials set deadline on contract talks (Chronicle) 07/24/09
• Deadline set for BART contract talks (Examiner) 07/24/09
• BART, unions step back into contract ring (Examiner) 07/21/09
• BART's largest union rejects contract proposal (Chronicle) 07/17/09
• BART union rejects latest offer (Examiner) 07/15/09
• Bay Area News Roundup (Bay City News) 07/15/09
• One BART union votes to reject contract offer (Chronicle) 07/15/09
• BART strike watch: latest developments (Examiner) 07/14/09
• Possible BART strike still in limbo (Examiner) 07/13/09
• BART unions to vote on contract proposal (Chronicle) 07/11/09
• BART strike threat on hold (Chronicle) 07/10/09
• Two BART unions to take management proposal to members for vote (Examiner) 07/10/09
• Editorial: California legislators should butt out of BART's labor negotiations (MediaNews) 07/03/09
• Dear BART, please avoid a strike (Examiner) 07/01/09
• State lawmakers enter BART contract fray (Chronicle) 07/01/09
• BART contracts extended till July 9 (Examiner) 06/29/09
• BART, largest unions extend contracts to July 9 (Chronicle) 06/29/09
• City to employers: Prepare BART backup plan (Examiner) 06/25/09
• BART workers vote to sanction a strike (Chronicle) 06/24/09
• BART bosses, unions work to meet pact deadline (Chronicle) 06/22/09
• Screeching halt: BART workers pull out strike threat (Examiner) 06/17/09
• Standoff in BART labor talks may end in strike (Chronicle) 06/17/09
• Opinion: BART needs to get contract talks done by July 1 (Chronicle) 06/08/09
• Deficit-ridden BART hikes fares (Examiner) 05/29/09
• BART fares going up by 6.1% on July 1 (Chronicle) 05/29/09
• BART takes union contract fight online (Examiner) 05/20/09
• Riding BART may become more costly (Examiner) 04/23/09
• BART considers raising fares, cutting service (Chronicle) 04/10/09
• BART budget calls for fare hike (Examiner) 04/08/09
• BART directors eye raising fares, parking fees (Chronicle) 01/23/09
• Riders will pay for BART budget deficit (Examiner) 01/23/09

Posted on Friday, January 23rd, 2009 at 7:33 am